SIVO sources each piece after you order rather than holding stock upfront. This lets us offer a wider range of brands and styles than we could keep on hand. Once you order, we begin sourcing your exact item and it ships once sourcing is complete.

The 60% deposit secures your order and covers the cost of sourcing your item. The remaining balance is confirmed with you before your order ships.

Our team reaches out via WhatsApp to confirm your remaining balance and payment method before your order ships — you won't be charged the rest without hearing from us first.

Estimated delivery is 15–20 days from when your order is confirmed, depending on the item and sourcing availability. You'll be kept updated the entire way.

We keep you updated via WhatsApp and email throughout sourcing and delivery, and you'll receive tracking information as soon as your order is on the way.

Because each item is sourced specifically for your order, cancellations aren't always possible once sourcing has begun. Message us on WhatsApp as soon as possible after ordering and we'll let you know what's still possible.

If an item becomes unavailable after you've ordered, our team will contact you directly via WhatsApp to sort out the best next step.

If your item arrives damaged, faulty or isn't what you ordered, contact us within 48 hours of delivery and we will make it right.

Because each piece is sourced to order, please double-check your size before confirming. If your item arrives damaged, faulty or is not what you ordered contact us.

Message us on WhatsApp, use the form on our Contact Us page, or reach out on Instagram or TikTok at @Sivo.eg